Intern, Operations

About the Role

As an Intern - Operations at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization.

Key Responsibilities

• Promote the use of the SmartQ digital platform by explaining the benefits and convenience of the SmartQ Ordering App, including available offers.
• Encourage users to download and use the App by providing guidance and training. Assist individuals without the App in placing orders and making payments through digital wallets.
• Contribute to the development of operational strategies aligned with overall organizational goals.
• Identify areas for process optimization and efficiency improvements.
• Implement and monitor streamlined workflows and standardized procedures.
• Collaborate with cross-functional teams to address operational challenges.
• Identify potential risks to operations and implement mitigation strategies.
• Willingness to commute to client location, and carry out kitchen visits; owning a two-wheeler will be an added advantage.
• Contribute ideas to improve reporting formats, data accuracy, and overall process efficiency.

Qualifications

• Strong foundation in Hotel Management/ Diploma in HM with a keen interest in applying skills in a professional setting.
• Demonstrates strong work ethic, integrity, and personal accountability, with the ability to take initiative and make independent decisions.
• Demonstrates strong accountability and flexibility in taking ownership of responsibilities and adapting to changing needs.
• Excellent written and verbal communication skills, ensuring clear and professional interactions.
• Strong interpersonal skills, a result-oriented mindset, and high accountability, making them a dependable team contributor.