N
Technical Support Engineer
Neevi Electricals
Chennai, Tamil Nadu, India2h agovia LinkedIn
About the Role
The Technical Support Engineer is a full-time, on-site role based in Chennai. The role involves providing frontline technical assistance to customers, diagnosing and troubleshooting issues related to electrical systems, products, and installations, and ensuring timely resolution of support tickets.
Key Responsibilities
- Responding to customer queries via phone, email, or in person.
- Guiding customers through issue resolution steps.
- Documenting cases in support systems.
- Escalating complex problems to senior engineers when required.
- Collaborating with sales and operations teams to clarify technical requirements.
- Supporting product demonstrations.
- Sharing feedback on recurring issues to improve product performance and service quality.
- Maintaining accurate records.
- Contributing to knowledge-base articles.
- Adhering to safety and compliance standards.
Requirements & Tech Stack
- Technical Support and Troubleshooting skills for electrical products and systems.
- Analytical Skills to diagnose issues, interpret data, and recommend effective solutions.
- Customer Support and Customer Service skills to communicate clearly, manage expectations, and ensure positive client experiences.
- Familiarity with basic computer applications and ticketing tools.
Qualifications
- Relevant diploma or degree in Electrical Engineering or a related technical field is preferred.
- Experience in an electrical or industrial support environment is beneficial.
- Familiarity with safety regulations and standards is beneficial.
- Ability to work on-site in Chennai.
- Ability to manage multiple cases.
- Ability to collaborate with cross-functional teams.
- Strong written and verbal communication skills.