Dispatch Executive

SimSon Pharma Limited

Location: Mumbai (Vasai)

Key Responsibilities

Dispatch & Order Coordination

• Receive and process dispatch requests, delivery orders, and shipment instructions.
• Coordinate timely dispatch of products according to approved orders and delivery schedules.
• Verify product details, quantities, packaging, and dispatch documentation before shipment.
• Prioritize urgent and time-sensitive shipments.

Logistics & Transportation Coordination

• Coordinate with transporters, courier partners, drivers, and logistics service providers.
• Assign vehicles or logistics resources based on shipment requirements and delivery schedules.
• Monitor shipment movement, routes, and delivery status.
• Provide logistics partners with necessary shipment, delivery, and handling instructions.

Documentation & System Management

• Prepare and maintain dispatch documents, shipment records, delivery challans, and invoices.
• Update dispatch details, shipment status, and delivery information in ERP/system databases.
• Maintain accurate logs of dispatches, deliveries, transporter details, and pending shipments.
• Ensure all dispatch records are complete, accurate, and accessible.

Shipment Tracking & Issue Resolution

• Track shipments and follow up on delays, exceptions, or delivery issues.
• Coordinate with internal teams and logistics partners to resolve shipment-related problems.
• Escalate critical delays, damages, shortages, or delivery discrepancies.
• Communicate shipment status and exceptions to relevant teams.

Compliance & Coordination

• Ensure dispatch activities comply with company procedures and regulatory requirements.
• Coordinate with Warehouse, Sales, Finance, QA, Production, and Customer Service teams.
• Ensure proper handling and documentation of pharmaceutical and chemical products during dispatch.
• Support continuous improvement of dispatch processes and delivery efficiency.

Qualifications

• Graduate in any discipline.
• A degree in Logistics, Supply Chain Management, Operations, or a related field will be an added advantage.
• Freshers with good experience and interest in dispatch, logistics, warehouse operations, order processing, or a related function.
• Experience in pharmaceutical, chemical, manufacturing, or export-oriented organizations is preferred.