Bilingual Customer Support Specialist
Uline
Anaheim, CAFresher1h agovia LinkedIn
About the Role
As a Uline Overnight Bilingual Customer Support Specialist, you will build customer relationships, provide solutions, and deliver legendary service. This role offers a pay rate from $30 to $35 per hour, with a $4 Shift Differential for overnight hours. The position is full-time, with training provided in a stable, growing company.
Key Responsibilities
- Process customer orders, make product recommendations, and handle account inquiries using world-class technology.
- Act as a product and solutions expert, answering product, pricing, and shipping questions quickly and confidently.
- Build business relationships with customers over phone, email, and chat.
- Understand customer needs and recommend Uline's best solutions.
- Assist customers in navigating Uline's website and online ordering.
Requirements & Tech Stack
- Bilingual (English / Spanish) - fluent in both verbal and written forms.
- Excellent problem-solving, listening, and communication skills.
- Prior customer service experience is a plus, but training is provided for eager learners.
- High school diploma or equivalent.
- Bachelor's degree preferred.
- The role requires working Friday - Tuesday, 9 PM to 5:30 AM.
- Training hours are Monday - Friday, 8:30 AM - 5 PM, for approximately 6-7 months.
- All positions are on-site.
Benefits
- Complete health insurance coverage.
- 401(k) with 6% employer match that starts day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program for professional continuing education.
Employee Perks
- Best-in-class, clean, modern facilities.
- First-class fitness center and nearby walking path.