Medical Receptionist

Key Responsibilities

• Patient Interaction:

• Welcome and greet patients with a friendly and professional demeanor.

• Register patients efficiently, ensuring accurate information completion.

• Handle insurance and billing inquiries.

• Aid ill or distraught patients as necessary.

• Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance in person and over the phone.

• Payment Collection:

• Collect payments, insurance co-pays, and prescription charges.

• Proactively request a card on file, follow-up on patient balances, and ensure timely payments.

• Clinic Coordination & Collaboration:

• Collaborate with the healthcare team for seamless patient flow and efficient operations.

• Manage patient reservations and registration.

• Assist in scheduling specialist referrals.

• Navigate multiple software systems following established protocols.

• Front Desk Management:

• Answer and direct phone calls professionally.

• Maintain an organized and tidy reception area.

• Perform administrative duties including photocopying, filing, and maintaining logs.

• CMD Technology & Offerings Expert:

• Become familiar with the scope of services provided at CMD and associated costs.

• Utilize software systems for reservation scheduling and electronic medical records.

Required Availability

• Must be able to work 12-hour shifts.
• Flexibility to work nights, weekends, and holidays.
• Ability to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from the primary clinic, when needed.
• Must be able to travel for training shifts outside of the primary clinic within a one (1) hour commute.
• Specific shift requirements vary for full-time, part-time, and per diem.

Requirements & Tech Stack

• Proficient with Microsoft Office Suite or related software.
• Experience using electronic records management software and other related programs.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience working with insurance billing and coding information.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Qualifications

• Education: High School Diploma or GED required.
• Proactive and confident communicator (written and verbal).
• Detail-oriented with excellent organizational skills.
• Compassionate, authentic, and patient-focused.
• Technically savvy.
• Effective communicator and cross collaborator.
• Excellent team player.
• Driven and self-motivated.
• Strong analytical and problem-solving skills.
• Trustworthy.
• Bonus Qualifications:
• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.