Front Office Associate

About the Role

Bloom is a fast-growing hospitality brand leveraging proprietary cloud-based hotel technology to offer a consistent, reliable, and affordable travel experience across India.

The Front Office Associate is a full-time, on-site role located in Gurugram. This role contributes directly to a welcoming, efficient, and guest-focused environment.

Key Responsibilities

• Greet guests
• Manage check-ins and check-outs
• Handle reservations
• Respond to inquiries in a professional and courteous manner
• Operate the front desk
• Answer phone calls
• Coordinate with housekeeping and other departments
• Maintain accurate guest records and billing details
• Resolve guest concerns
• Provide local information and support
• Ensure front office standards are consistently met

Qualifications

• Strong customer service and reception skills, including Receptionist Duties and Customer Service.
• Polished communication and phone handling skills, including Communication and Phone Etiquette.
• Front desk operations skills, including Check-in and basic reservation handling.
• Good organizational and time-management abilities to manage multiple guest requests efficiently.
• Proficiency with basic computer applications and hotel management or POS systems (training can be provided).
• Ability to remain calm under pressure and handle guest issues with empathy and professionalism.
• High school diploma or equivalent.
• Hospitality or customer-facing experience is preferred.
• Flexibility to work shifts, weekends, and holidays as required.