Support Associate

About the Role

Livmo Health is an emerging healthcare support platform in India. The Support Associate role is a part-time position with flexibility for some work-from-home arrangements.

Key Responsibilities

• Assist families and patients with service coordination.
• Respond to inquiries and provide clear information about Livmo Health’s offerings through phone, messaging, and digital platforms.
• Handle case updates and track service requests.
• Follow up with partner providers such as labs, homecare centers, and pharmacies to ensure timely support.
• Document interactions in internal systems.
• Escalate concerns to the appropriate teams.
• Safeguard customer data in line with company policies.
• Collaborate with clinical and operations teams.
• Offer empathetic, solution-oriented support.
• Contribute feedback to improve workflows and the caregiving experience.
• Discuss with healthcare providers in onboarding into Livmo Health platform.

Requirements & Tech Stack

• Multi-lingual skills.
• Strong Interpersonal Skills, including empathy, patience, and the ability to build trust with diverse families and caregivers.
• Knowledge of Safeguarding principles and commitment to protecting customer privacy, safety, and dignity.
• Clear and professional Communication skills, both verbal and written, with proficiency in English.
• Ability to provide Technical Support for digital tools, apps, and platforms.
• Organizational and time-management skills to handle multiple cases, follow-ups, and documentation accurately.
• Comfort working in a hybrid environment.
• Collaborating with cross-functional teams.
• Adapting to changing priorities.

Qualifications

• Experience in support-focused roles, such as Support Workers or customer service in healthcare or service industries.
• Knowledge of regional languages is an advantage.
• Prior experience in healthcare coordination, tele-support, or patient services is preferred.
• Diploma or bachelor’s degree in any discipline is beneficial.
• Relevant certifications in healthcare support or customer service are a plus.