Client Success Associate NCE Remote opportunity
Gartner
Fort Myers, FLFresher1h agovia LinkedIn
About the Role
The Client Success Associate NCE (Portuguese) is a remote opportunity at Gartner. This role ensures clients receive value far exceeding their investment by understanding business priorities, breaking down challenges, and identifying effective support methods for decision-making. The role involves onboarding clients, proving the concept of Gartner services, and stimulating client engagement with products.
Key Responsibilities
- Build, develop, and manage relationships with clients, from senior C-levels to junior professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales.
- Ensure clients are successful in utilizing their Gartner subscription, leading to customer satisfaction, retention, and growth.
- Introduce Gartner services and capabilities to new clients and communicate value to decision-makers.
- Facilitate client calls and engagements to identify client priorities and recommend actions that drive high value and return on investment.
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
- Conduct regular reviews of client portfolios, analyzing performance and key client engagement metrics.
Requirements & Tech Stack
- Must be bilingual in English and Portuguese.
Qualifications
- 6+ months of relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Bachelor’s degree preferred.