Customer Success Associate

About Houzeo

Houzeo is a 100% online real estate marketplace.

About the Operations Team

At Houzeo, our Operations Team powers the engine behind Sales, Concierge, Customer Support, Vendor Relations, and Billing. They are the heartbeat of our Customer Success strategy, ensuring every stage of the real estate journey is seamless and stress-free.

About the Role

We’re looking for a Customer Success Analyst who’s ready to take ownership of our most high-impact accounts. This role isn’t just about support, it’s about strategy, leadership, and making a lasting impression on our clients and our team.

Your Mission

• Manage strategic accounts – Own relationships with key customers, ensuring satisfaction and renewals.
• Drive revenue growth – Identify upsell and cross-sell opportunities for long-term value.
• Go beyond expectations – Spot new ways to deliver impact and share best practices across the team.
• Be client-facing – Regularly interact with customers to align goals and strengthen partnerships.
• Mentor & coach – Guide junior team members and help them grow into senior roles.
• Ensure results – Measure value delivered and support continuous improvement.

What You Bring

• Proven Relationship Builder – You’ve owned client relationships and handled tough situations to ensure satisfaction and retention.
• Strong Communication – Clear English with a neutral/US accent and experience handling international clients, especially in the U.S. market.
• Project & Service Savvy – Solid grasp of managed services and project delivery.
• Versatile Client Experience – Worked with diverse clients across industries and business sizes.
• Growth Driver – Track record of expanding accounts and turning clients into long-term advocates.

Nice to Haves

• Highly Adaptable – Able to shift strategies quickly and prioritise effectively in a fast-paced environment.
• Commercially Savvy – Understand revenue retention and growth while protecting company margins.
• Collaborative Spirit – Break down silos and build strong internal partnerships. Inspire cross-functional teams to align with our customer-first mindset.
• Active Listener – Hear what customers and internal teams are saying—and act on it.
• Creative Problem-Solver – Comfortable navigating both structured and ambiguous situations.
• Empathetic Communicator – Balance business goals with customer satisfaction.
• Constructively Challenging – Know when to push back and when to support customers.
• Strong Troubleshooting Skills – Take a methodical approach to resolving complex issues.

What We Offer

• Enjoy a remote-friendly workspace during the weekends.
• Master a sophisticated ecosystem featuring real-time billing systems, advanced CRMs, and cutting-edge AI-driven chatbots and calling software.
• Opportunities to work cross-functionally with Finance, Operations, and Tech teams.
• Data-driven culture focused on automation, accuracy, and continuous improvement.
• A passion for building robust reports that fuel action-driven strategies and result-oriented growth.
• Monthly team-building activities and performance recognition initiatives.

Note: This is a complete on-site role (Night-Shift).

Interested Candidates can share their updated cv at [email protected]