Retail Customer Service Associate

FedEx Office

About the Role

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping.

Key Responsibilities

• Take orders, coordinate activities in the Store, provide pricing and product information, and recommend appropriate FedEx Office products and services.
• Operate and maintain a wide variety of equipment.
• Move boxes and equipment, stock materials.
• Manage the production queue and output, and manage complex projects.
• Manage retail supply and complete assigned tasks based on priority.
• Follow instructions of supervisors and assist other team members.
• Assist in the training of store team members.
• Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need.
• Provide customer expertise in printing, signs and graphics, and shipping product lines.
• Provide an outstanding customer experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions.
• Ensure all customer problems are resolved quickly and to the satisfaction of the customer.
• Take complex customer orders using order systems.
• Assemble parcels and prepare goods for shipping by wrapping items, inserting items into shipping containers, weighing packages, and affixing labels.
• Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents.
• Maintain a safe, clean, and orderly retail Store.
• Ensure confidentiality of customer data and careful handling of documents, media, and packages.
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
• Clean, repair, and stock all retail store printing and shipping equipment and supplies.
• Stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage.
• Take preemptive action to prevent errors and waste.
• Complete required financial paperwork and may assist with financial reporting including daily sales, close-outs, and bank deposits.
• Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service, and security policies and procedures.
• Perform multiple tasks simultaneously.
• Look for opportunities to improve knowledge and skills within the retail Store.
• Operate with minimal supervision.
• Adhere to all FedEx Office team member and retail store standards.
• Perform other duties as needed or required.

Requirements & Tech Stack

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift (excluding meal and rest periods)
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees.
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure.
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
• Ability, on a consistent basis, to work with minimal supervision.
• Ability, on a consistent basis, to report regularly to work and maintain established business hours.

Qualifications

None explicitly stated as preferred beyond minimums.