Associate, Channels Tech Specialists

About The Role

The Data Management Solutions (DMS) Technical Support team within S&P Global Market Intelligence is seeking an Associate, DMS Technical Support for their Gurgaon office. This role acts as a crucial link between end-users and DMS products, providing technical assistance and acting as a consultant to help clients achieve quality results efficiently. The team partners with Datafeed Application Specialists (DAS) and Sales Teams to support clients with product deployment and troubleshooting, and to assess environmental factors impacting product performance.

Key Responsibilities

• Act as a Product Specialist for DMS, providing in-depth technical assistance to clients.
• Assist with deployment and troubleshooting.
• Develop in-depth product knowledge (content and delivery) and support pre- and post-sales activities.
• Contribute new ideas for innovation and automation in the support process, developing projects to replicate and resolve client issues.
• Create complex SQL queries (for MS SQL, ORACLE, PostgreSQL, MySQL, etc.) to utilize data and assist clients with query tuning and performance improvements.
• Research and stay knowledgeable about evolving product offerings.
• Assess technical environment dynamics at client sites that may impact product performance.
• Participate in testing and user-acceptance tests for new implementations.
• Maintain local infrastructure, including Database Servers (Oracle, MS SQL Server, PostgreSQL, and MySQL) and Virtual Machines.
• Liaise with different product teams, development teams, and Platform managers to analyze and resolve product delivery issues.
• Work with global Data Feed Application Specialists and Sales teams for enterprise products like API and Xpressfeed.
• Collaborate with global stakeholders to enhance the client experience.

Requirements & Tech Stack

• Graduate in Computer Science.
• 0 to 1 year of experience.
• Strong foundational knowledge in Computer Science fundamentals, including Development, Database concepts, and networking.
• Solid communication skills (English verbal & written).
• Good knowledge in .Net/C#/Java.
• Knowledge of Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) and their features/commands.
• Understanding of HTTP Messages (Headers, Body, Response Codes, Commands, Arguments, etc.).
• Knowledge of Network & Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.).
• Familiarity with Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.).
• Understanding of Web Transport Schemes (SOAP, XML, JSON, HTTP).
• Exposure to Web Development languages like JavaScript, Java, Python, CSS, PHP, Ruby, .Net, Objective C, R, Perl.
• Knowledge of Web Services/Architecture (SOA, PAAS, URL/URI, REST, WSDL, WADL, Service Signatures, etc.).
• Exposure to WINDOWS, UNIX, or LINUX environments.
• Knowledge of RDBMS concepts.
• Quick learner with the ability to grasp new technologies.
• Demonstrated troubleshooting, follow-through, and problem-solving skills, resourcefulness, attention to detail, and strong communication skills.
• Ability to adapt to rapid product changes.
• Willingness to work in any 5-day shifts, including extended night shifts.

Qualifications

• Graduate in Computer Science.
• Graduate in Computer Science and Commerce/Finance is preferred.
• Prior experience in client support teams is preferred.