User Support Specialist

About the Role

The Litigation Support Team at Leidos, supporting the U.S. Department of Justice (DOJ) in Miami, FL, has an opening for a User Support Specialist to work at the U.S. Attorney’s Southern District of Florida. This role offers an opportunity to support the U.S. Department of Justice's mission. Overtime and travel may be required as needed with proper authorization. The individual may support any division/section depending on the needs of the office at the time of hire.

Key Responsibilities

• Provides telephone help desk and on-site support to end users.
• Supports litigation support applications, and potentially other office applications such as word processing, spreadsheet, presentation, and graphics packages.
• Assists users in using hardware and software.
• Performs help desk functions, including answering and responding to user phone calls.
• Assists users in constructing simple queries and reports and helps solve routine problems related to accessing databases.
• Installs and troubleshoots litigation support packages on user desktops.
• Provides basic and advanced training in database access and usage.
• Organizes, prepares, schedules, and conducts training sessions.
• Training will typically be user-level for specific databases or software packages, including word processing and other office automation packages.
• Audiences may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees.
• Prepares training approach and materials.
• Arranges for the use of training facilities and access to appropriate applications.

Requirements & Tech Stack

• Hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
• Excellent oral and written communications skills.
• Pleasant telephone manner.
• Must be a US Citizen and able to obtain a Public Trust clearance.

Qualifications

• Experience providing direct end-user support for applications, including telephone support and on-site assistance.
• Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications, is strongly preferred.
• Undergraduate degree is valued.
• Prior experience in automated litigation support is preferred.
• Expertise in the Government's word processing, spreadsheet, and email systems is extremely helpful.

Pay Rate: $27.20/hr.

This position is covered under the Service Contract Act.