EMEA Training Content Developer / Change Consultant

Key Responsibilities

• Training Content Development

• Design and develop training materials, including e-learning modules, user guides, job aids, simulations, and presentations.

• Translate HR system and process changes into clear, practical, role-based learning content.

• Customize training materials for different user groups and deployment phases.

• Update training content based on system changes, stakeholder feedback, and user requirements.

• Support User Acceptance Testing (UAT), deployment readiness, and training delivery activities.

• Gather training feedback and recommend improvements to enhance learning effectiveness.

• Change Management & Network Coordination

• Coordinate and support the Change Network, including Change Ambassadors and Champions.

• Organize onboarding sessions, regular touchpoints, and drop-in sessions for change stakeholders.

• Provide Change Champions with the necessary communication materials, toolkits, and enablement resources.

• Maintain and update the Change Network SharePoint site, ensuring information is accurate, organized, and accessible.

• Track change readiness and adoption, identify potential risks, and recommend mitigation measures.

• Support change impact assessments and ensure follow-up actions are completed.

• Program & Project Coordination

• Monitor and manage the program mailbox, ensuring timely responses and appropriate query resolution.

• Maintain project trackers, program logs, reporting templates, and documentation.

• Coordinate meetings, prepare agendas, record meeting minutes, and track action items.

• Support the planning and execution of workshops, briefings, training sessions, and program events.

• Coordinate activities across multiple workstreams and geographies to ensure smooth program delivery.

• Communications & Stakeholder Engagement

• Draft, review, and edit communications for email, intranet, newsletters, and other channels.

• Develop presentations, FAQs, toolkits, and supporting communication materials.

• Collaborate with HR workstream leads, change and communications teams, and business stakeholders.

• Support consistent messaging and stakeholder engagement throughout the transformation journey.

Requirements & Tech Stack

• Change management, stakeholder engagement, training coordination, or program support within an HR or People transformation environment.
• Good understanding of HR processes, People functions, and organizational ways of working.
• Hands-on experience developing training content for HR systems or ERP implementations.
• Experience working in project or program environments, preferably involving large-scale transformation initiatives.
• Exposure to HR system implementations such as Workday, SAP SuccessFactors, or Oracle HCM.
• Strong written and verbal communication skills, with the ability to simplify complex processes into user-friendly content.
• Excellent organizational and coordination skills, with the ability to manage multiple priorities and workstreams.
• Experience engaging with stakeholders and coordinating activities across multiple countries or geographies.
• Proficiency in Microsoft 365 applications, including PowerPoint, Word, Excel, SharePoint, and Teams.
• Comfortable using AI productivity tools such as Microsoft Copilot and Claude.

Qualifications

• Experience supporting HR transformation or change adoption programs across EMEA or other global regions.
• Strong skills in training material development, process documentation, and presentation creation.
• Familiarity with change readiness assessments, stakeholder networks, and adoption tracking.
• Ability to work independently, manage competing deadlines, and collaborate effectively with cross-functional teams.
• A proactive, detail-oriented approach with a strong focus on employee experience and continuous improvement.