Customer Service Executive

Job Title: Customer Service Executive

Company: Tech Mahindra

About the Role

This is a full-time, on-site Customer Service Executive role based in Goregaon.

Key Responsibilities

• Handle inbound and outbound customer interactions through phone, email, chat, or other channels.
• Address inquiries, resolve issues, and provide accurate information about products and services.
• Document interactions and update customer records in relevant systems.
• Follow established processes and escalation paths to ensure timely resolution.
• Collaborate with cross-functional teams to address complex cases.
• Maintain service quality standards.
• Contribute feedback to improve customer experience.
• Adhere to company policies and achieve performance metrics.
• Participate in training to stay updated on offerings and procedures.

Requirements & Tech Stack

• Proficiency with basic computer applications.
• Experience with CRM or ticketing tools is required.
• Ability to learn new systems quickly.

Qualifications

• Strong customer service and communication skills, including active listening, clear verbal and written communication, and a professional, empathetic approach.
• Ability to manage time effectively, multitask, and work accurately in a fast-paced, metrics-driven environment.
• Problem-solving and conflict-resolution skills, with the capacity to handle difficult situations calmly and constructively.
• Prior experience in a customer support, contact center, or service-oriented role is preferred but not mandatory.
• Minimum educational qualification of a high school diploma; a bachelor’s degree in any discipline is an advantage.
• Willingness to work in rotational shifts, including weekends or holidays if required by business needs.
• Commitment to inclusivity, teamwork, and continuous learning in a diverse workplace.