International Voice Process Executive

Job Title: International Voice Process Executive

About the Role

• Handle international customer calls for US-based clients.
• Requires excellent English communication skills.

Key Responsibilities

• Handle inbound and/or outbound calls from US customers.
• Understand customer concerns and provide appropriate solutions.
• Communicate clearly and professionally in English.
• Resolve customer queries and ensure customer satisfaction.
• Maintain accurate records of customer interactions.
• Follow company policies, quality standards, and process guidelines.

Requirements & Tech Stack

• Excellent English communication skills (mandatory).
• Strong verbal communication and active listening skills.
• Good customer handling and problem-solving abilities.
• Professional attitude with a customer-focused approach.
• Basic computer knowledge and typing skills.
• Ability to work in US shifts, including night shifts.
• Good command of spoken English is mandatory.
• Willingness to work in rotational shifts or night shifts as required.
• Immediate joiners preferred.

Qualifications

• 6 months and experienced candidates can apply.