Business Development Executive

Key Responsibilities

• Manage company-provided leads.
• Build strong customer relationships.
• Convert potential prospects into successful sales.
• Perform lead qualification using the BANT framework based on customer requirements, budget, decision-making authority, and purchase timeline.
• Connect with assigned leads through phone calls, emails, and WhatsApp follow-ups for outbound lead nurturing.
• Understand customer needs, identify challenges, and recommend suitable products, services, or training programs through consultative selling.
• Handle customer enquiries, address objections, negotiate effectively, and convert qualified leads into sales.
• Maintain accurate lead information, update lead statuses, record customer interactions, and schedule follow-ups in the company's CRM system.
• Ensure timely communication with prospective customers and maintain consistent engagement until conversion or closure.
• Track daily calls, follow-ups, conversions, and sales performance.
• Submit regular progress reports to management.
• Record customer feedback, objections, and reasons for non-conversion to improve sales and marketing strategies.

Requirements & Tech Stack

• Communication Skills: Excellent verbal communication, interpersonal skills, and active listening abilities.
• Sales & Negotiation: Strong persuasion, objection-handling, negotiation, and closing skills.
• Customer Relationship Management: Ability to understand customer requirements and build long-term relationships.
• Time Management: Ability to manage multiple leads, daily calls, and scheduled follow-ups efficiently.
• CRM Knowledge: Basic knowledge of CRM tools such as Zoho CRM, HubSpot, Salesforce, or similar platforms.
• Technical Skills: Basic computer proficiency, MS Excel, email communication, and familiarity with calling software.
• Target Orientation: Self-motivated, result-driven, and capable of working toward individual and team sales targets.
• Team Collaboration: Ability to coordinate effectively with sales, marketing, and operations teams.

Qualifications

• Bachelor's degree in any discipline.
• Candidates with a background in Business Administration, Marketing, Commerce, or related fields will be preferred.
• 6 months to 2 years of experience in Business Development, Inside Sales, Telecalling, Customer Engagement, or Lead Conversion is preferred.
• Experience handling company-provided leads will be an added advantage.
• Freshers with excellent communication skills are welcome to apply.