
Assistant Manager, Debt Management Services
Bajaj Finance Limited
Key Responsibilities
- Achieve collections target by visiting customers/agency.
- Monitor performance against set parameters and provide regular updates.
- Ensure legal guidelines are complied with while repossessing products.
- Maintain accurate records of customer interactions and transactions.
- Provide regular reports on collection activities and performance.
- Handle escalations promptly and effectively to resolve issues.
- Daily DRR (Daily Risk Report) management.
- Develop and implement strategies to improve collection rates.
- Case-to-Case tracking.
- Resolution at per AOP with in agreed timelines.
Key Skills & Areas of Focus
- Debt Collection
- Portfolio Management
- Regulatory Compliance
- Risk Management
- Reporting and Analysis
- Team Leadership
- Vendor Management
- Client Coordination
- Case Tracking