Five9 Conversational AI / IVA Engineer
Antal International
Gurugram, Haryana, India1h agovia LinkedIn
Key Responsibilities
- Design, configure, test, deploy, and support Five9 Intelligent Virtual Agent (IVA) solutions.
- Develop and optimize conversational flows, intents, entities, and dialogue journeys.
- Integrate Five9 with conversational AI platforms using REST APIs, JSON, webhooks, and voice routing.
- Support intelligent call routing, virtual agents, live-agent escalation, and context transfer.
- Troubleshoot issues related to AI conversations, voice automation, speech recognition, routing, and integrations.
- Participate in enhancement initiatives to improve customer experience and conversational AI performance.
- Monitor, test, and optimize production IVA applications using analytics and performance insights.
- Maintain technical documentation and support production deployments.
Requirements & Tech Stack
- Hands-on experience with Five9 Intelligent Virtual Agent (IVA).
- Strong understanding of Conversational AI, NLU, NLP, intent recognition, entity extraction, and dialogue management.
- Experience integrating Five9 with conversational AI or enterprise AI platforms.
- Working knowledge of REST APIs, JSON, webhooks, and enterprise integration patterns.
- Experience with voice routing, bot-to-agent escalation, and contact center automation.
- Strong troubleshooting, analytical, documentation, and communication skills.
Good to Have
- Experience with one or more of the following:
- Sierra.ai
- SoundHound Amelia
- Google CCAI
- Amazon Lex
- Microsoft Copilot Studio
- Speech Analytics
- AI Transcription
- Agent Assist
- AI performance optimization
Qualifications
We are looking for someone who combines Five9 platform expertise with conversational AI and integration capabilities, and has supported production-grade voice automation or virtual agent solutions.