Client Support Executive

About the Role

We are looking for a client-focused and organized Client Relationship Executive to manage client communications, coordinate with internal teams, ensure timely project delivery, and maintain strong client relationships. The ideal candidate should have excellent communication skills, a proactive approach, and the ability to manage multiple tasks efficiently. Freshers with strong communication and coordination skills may also be considered.

Key Responsibilities

• Client Relationship Management
• Act as the primary point of contact for clients throughout the project lifecycle.
• Understand client requirements, objectives, and expectations.
• Provide regular updates on project progress, milestones, and deliverables.
• Handle client queries, feedback, and concerns professionally.
• Build and maintain long-term client relationships.
• Project Coordination
• Communicate client requirements to internal teams, including production, editing, design, and marketing.
• Track project timelines, deliverables, and milestones.
• Coordinate with cross-functional teams to ensure smooth project execution.
• Identify potential delays and communicate issues proactively.
• Ensure teams have the information and resources required to complete projects.
• Sales Support and Business Growth
• Identify opportunities for upselling and cross-selling additional services.
• Assist in preparing proposals, quotations, and service packages.
• Support client negotiations and contract finalization.
• Client Satisfaction and Quality Control
• Ensure deliverables meet agreed timelines, requirements, and quality standards.
• Collect client feedback and monitor satisfaction.
• Address complaints and coordinate with relevant teams to resolve issues.
• Follow up with existing clients to encourage repeat business.
• Reporting and Documentation
• Maintain updated client records, communication logs, and project status reports.
• Track client satisfaction, retention, and upselling opportunities.
• Share regular updates and improvement suggestions with management.

Requirements & Tech Stack

• Language Requirements: Excellent communication skills in English and Kannada.
• Work Mode: Work from Office
• Location: Whitefield, Bengaluru – 560066
• Working Days: Monday to Friday
• Working Hours: 9:00 AM to 6:30 PM
• Joining: Immediate joiners preferred; joining within one week

Qualifications

• Bachelor’s degree in a relevant discipline; Communications, Business, Media, or Marketing preferred.
• 0–2 years of experience in client servicing, customer support, account management, or coordination.
• Excellent verbal and written communication skills in English and Kannada.
• Strong interpersonal and relationship-building skills.
• Good organizational, multitasking, and problem-solving abilities.
• Ability to manage multiple projects and meet deadlines.
• A client-first attitude with a proactive and professional approach.
• Willingness to work from the office in Whitefield, Bengaluru.

Preferred Skills

• Exposure to media, creative agencies, video production, or digital content.
• Familiarity with CRM platforms or project management tools.
• Understanding of upselling, cross-selling, and client retention.
• Basic knowledge of production, editing, graphics, or media workflows.