Ops Support Expert

About the Role

• Executes defined workflows in an SOP-driven environment, ensuring tasks are completed accurately, consistently, and within SLA timelines.
• Operates in a fast-paced environment and requires a self-starter with strong attention to detail and analytical rigor.
• Able to work effectively across teams, partners, and leadership, using data to drive clear and structured communication.
• Ability to independently identify and resolve issues with minimal guidance.
• Adapt to changing priorities, volume spikes, and task transitions without impacting metrics.
• Participate in training and cross-skilling across multiple tasks.
• Work in rotational shifts within a 24/7 environment with weekly offs on any two days.

Key Responsibilities

• Execute tasks in line with defined SOPs, ensuring accuracy and turn around time adherence.
• Perform input validations and follow checklists to ensure completeness of outputs.
• Identify and flag defects, exceptions, and SOP gaps to relevant stakeholders.
• Maintain process compliance and documentation standards.
• Support volume spikes and task transitions based on business needs.
• Navigate internal tools and use MS Office (especially Excel) to track, analyze, and manage data workflows.
• Make sound decisions when handling ambiguous or incomplete information.
• Identify operational challenges and recommend improvements, including automation and process enhancements.

Requirements & Tech Stack

• MS Office (especially Excel)
• SQL (preferred)

Qualifications

• Bachelor's degree
• Strong verbal and written English communication skills
• Strong attention to detail and ability to follow structured instructions
• Analytical and problem-solving skills
• Ability to manage repetitive tasks across different workflows with high accuracy
• Experience in operations or SOP-driven environments (preferred)
• Familiarity with quality metrics and audit processes (preferred)
• Ability to handle multiple tasks with quick turnaround times (preferred)