Junior Customer Service Specialist
AD Mortgage
Fort Lauderdale, FL0–22 yrs3h agovia LinkedIn
About the Role
AD Mortgage is seeking a bilingual (English/Spanish), detail-oriented, and customer-focused Junior Customer Service Specialist to join their Servicing team.
Key Responsibilities
- Handle inbound customer inquiries via phone and email.
- Verify customer identity and maintain data privacy standards.
- Research and provide accurate information regarding mortgage servicing accounts.
- Document customer interactions and requests in internal systems.
- Process routine servicing requests and coordinate with other departments.
- Follow established service standards, procedures, and turnaround times (SLAs).
- Maintain professionalism and accuracy in all customer communications.
Location and Schedule
- This is a full-time, office-based position in Fort Lauderdale HQ.
- Working hours are Monday to Friday, 10:00 AM to 7:00 PM.
Requirements & Tech Stack
- Strong communication skills in English and Spanish.
- Attention to detail and ability to work with large volumes of information.
- Basic proficiency with Microsoft Office and business applications.
- Strong organizational and analytical skills.
Qualifications
- Customer service experience is preferred.
- Mortgage servicing or financial services experience is a plus.