Customer Support Associate

Key Responsibilities

• Handle customer inquiries through phone calls, live chat, WhatsApp, and email.
• Assist customers with domestic and international holiday packages, hotel bookings, and travel reservations.
• Provide accurate information about travel destinations, package inclusions, pricing, and availability.
• Understand customer travel requirements, preferences, budgets, and booking needs.
• Assist customers with booking confirmations, modifications, cancellations, and refund-related inquiries.
• Resolve customer complaints and concerns professionally and efficiently.
• Coordinate with internal booking and operations teams to ensure smooth customer service.
• Maintain accurate customer records and update booking-related information.
• Follow up with customers regarding pending inquiries and booking requests.
• Ensure customer satisfaction by providing timely and accurate assistance.

Requirements & Tech Stack

• Good verbal and written communication skills.
• Basic computer knowledge and typing skills.
• Ability to handle customer queries professionally.
• Good problem-solving and interpersonal skills.
• Basic knowledge of MS Office, email, and internet browsing.
• Positive attitude and willingness to learn.
• Ability to multitask and work in a team.

Qualifications

• Freshers and experienced candidates can apply.
• Minimum educational qualification: 12th Pass.
• Graduates and postgraduates from any stream are eligible.
• Basic English and Hindi communication skills.
• Customer-oriented approach with good listening skills.