IT Support Technician

About SRS Acquiom

SRS Acquiom delivers the smartest way to run a deal™ through a platform and services designed to help deal parties manage complex M&A and loan agency transactions more efficiently. Based in Denver, Colorado, with offices across the United States and in London and Amsterdam, SRS Acquiom supports transactions across North America and Europe. Our M&A services include professional shareholder representation, paying and escrow agent services, and online document solicitation and reporting. For loan and credit transactions, we provide independent Administrative Agent, Collateral Agent, Sub-Agent, and Successor Agent services. Since 2007, SRS Acquiom has supported more than 11,500 transactions globally. By bringing efficiency, expertise, and purpose-built technology to complex financial transactions, we help sophisticated deal parties focus on building great businesses and maximizing value. We’re equally committed to building careers as we are to building solutions. If you’re looking for a company with entrepreneurial energy, a proven record of growth and innovation, and a culture that supports your next career move, we’d love to talk.

Position Summary

SRS Acquiom is seeking an IT Support Technician to join our IT Support team. The IT Support team is responsible for all areas of internal desktop and cloud app support, hardware support, and maintains network infrastructure for our office locations. This team supports an environment of 75% macOS machines and 25% Windows machines. The ideal candidate will support internal clients, has an understanding of laptop and mobile device troubleshooting, is eager to learn and grow their skillset, and contribute to new ideas and projects in a diverse, fast-paced, deadline driven environment.

Compensation: The hourly rate for this role is between $31.25 and $36.06.

Location: This is an on-site and in-person hybrid position based out of Denver, CO.

Key Responsibilities

• Provide hardware and software support for both in-person and remote clients with macOS and Windows systems, with the majority being macOS devices
• Prioritize, assign, and respond to internal client issues (submitted via ticketing system or in-person); manage tickets through to completion
• Perform end-user training on macOS and other company-provided software and hardware
• Perform diagnostics to collect information to determine and correct the source of error and isolate performance issues
• Test and deploy new software, hardware, procedures, installation, conversion and upgrade activities
• Maintain database of all staff inventory, user accounts and logins to facilitate on/off-boarding process
• Engage with vendors when necessary to research issues and determine and implement recommended solutions
• Maintain inventory levels of equipment to facilitate on-boarding process.
• Provision user accounts in cloud apps, VoIP system, cloud faxing, copiers, and secure printing management system
• Manage new employee onboarding process from creating accounts to provisioning devices to in-person training and IT orientation on Day 1
• Maintain employee backup system as part of Disaster Recovery/Backup Plan
• Automate help desk tasks and maintain security profiles via MDM software (JAMF/Intune) for laptops and company smartphones
• Follow documented troubleshooting procedures and standards
• Contribute ideas and recommendations to and assist in writing IT/Admin and Tech Training documentation
• Other tasks as assigned

Requirements & Tech Stack

• macOS (10.14 to current) and Windows 10 and 11 support
• Cloud-based email and productivity tools: Office 365 & Google G-Suite
• Mobile devices running iOS
• Computer configuration and application setup (equal weight given to Windows and macOS)
• Network infrastructure and technologies including wired and wireless infrastructure, VoIP, and managed printing
• Centralized management/MDM tools for OS configuration and administration
• Basic printer maintenance tasks (clearing paper jams, toner replacement)

Qualifications

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience
• 0-2 years experience supporting macOS laptops or desktops in an enterprise environment
• Proven ability to listen respectfully and communicate effectively with non-technical staff
• Ability to follow written documentation for tasks and procedures

Desired Characteristics

• Experience configuring networking switches and firewalls (e.g., VLAN assignments, switchport settings, DHCP, firewall policies)
• Experience configuring cloud apps for Single Sign-On with Active Directory or other SSO provider (e.g., OKTA, OneLogin, JumpCloud)
• Experience with Windows Server/Active Directory, Bash scripting for macOS, virtualization, and help desk automation
• Experience working in financial services or legal environments

Physical Requirements/Special Demands

• Must be available to work standard business hours, and occasional nights/weekends.
• Must be able to work on-site in our Denver office.
• Must be able to routinely lift 30 lbs.
• Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship.