Helpdesk Associate, ITIL
NTT DATA North America
Noida, Uttar Pradesh, India0–2 yrs2h agovia LinkedIn
About the Role
- This is a Helpdesk Associate - ITIL position located in Noida, Uttar Pradesh (IN-UP), India (IN).
- The Analyst level typically participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
- This is a Work from Office Profile with a 24x7 rotational shift.
Key Responsibilities
- Windows Troubleshooting: including registry edit, no boot issues, no internet issues, and optimization.
- MAC Troubleshooting: including optimization and general troubleshooting.
- MDM
- Autopilot Devices Setup
- SCCM
- Amazon Workspaces
- Citrix
- Active Directory: basic troubleshooting.
- Outlook Troubleshooting
- Printer Troubleshooting
- External Monitor Troubleshooting & Docking Station
- Network Drives
Requirements & Tech Stack
- Windows 10
- Windows 8 Operating System
- PC Hardware
- Internet Explorer (Basic Knowledge)
- Networking (Basic Knowledge)
- Messaging (Basic Knowledge)
- MS Office
- COTS applications
Qualifications
- Graduate with relevant experience/knowledge in a technical support role.
- Must be able to speak fluent English.
- Possess excellent writing and comprehension skills.
- Excellent customer handling skills.