Customer Service Specialist

Ritedger Pvt Ltd

About the Role

This is a full-time, on-site role based in Bengaluru. The role involves handling customer inquiries via phone, email, and other channels, providing timely and accurate information, and resolving issues in a professional manner.

Key Responsibilities

• Handle customer inquiries via phone, email, and other channels.
• Provide timely and accurate information to customers.
• Resolve customer issues in a professional manner.
• Log and track customer interactions.
• Follow up on pending customer requests.
• Ensure customer concerns are addressed within defined service levels.
• Maintain courteous phone etiquette.
• Support customer satisfaction initiatives.
• Contribute to a consistent, positive customer experience.
• Collaborate with internal teams to escalate and resolve complex issues.
• Represent the company’s values in every interaction.

Requirements & Tech Stack

• Customer Service
• Customer Support
• Customer Satisfaction
• Customer Experience
• Phone Etiquette
• Excellent verbal and written communication skills
• Ability to listen actively and respond empathetically
• Problem-solving ability
• Attention to detail
• Comfort working with customer service tools or CRM systems
• Ability to work on-site in Bengaluru
• Ability to manage time effectively
• Ability to collaborate with cross-functional teams

Qualifications

• Prior experience in customer-facing roles is beneficial.
• High school diploma or bachelor’s degree in any field is beneficial.