Customer Support Associate International Voice Process

About the Role

Handle inbound and/or outbound customer calls for international customers.

Key Responsibilities

• Provide accurate information and resolve customer queries professionally.
• Maintain high standards of customer service and ensure customer satisfaction.
• Understand customer requirements and provide appropriate solutions.
• Document customer interactions and update the required systems.
• Meet defined quality, productivity, and customer service targets.
• Follow company policies, processes, and compliance guidelines.

Requirements & Tech Stack

• Excellent English communication
• Customer handling skills
• Good comprehension and active listening
• Basic computer knowledge

Qualifications

• 10th / 12th pass and above
• Freshers and experienced candidates can apply.
• Excellent verbal communication and interpersonal skills.
• Good listening and problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Willingness to work in rotational shifts and rotational week-offs.

Shift & Work Schedule

• Rotational Shifts
• Rotational Week-Offs
• Candidates should be flexible to work across different shift timings based on business requirements.