International Customer Support Executive
ResultsCX
Bengaluru, Karnataka, IndiaFresher1h agovia LinkedIn
About the Role
ResultsCX is seeking an International Customer Support Executive for a Full-Time position.
Location
- Bellandur | Vajram Esteva, Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka - 560103
Key Responsibilities
- Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases
- Provide accurate information while maintaining professionalism and empathy
- Ensure all data entry and updates are accurate and timely
- Collaborate with cross-functional teams to resolve customer concerns
- Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)
Requirements & Tech Stack
- Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy
- English Proficiency: B1H level or higher (excellent verbal and written communication skills)
- Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)
- Strong attention to detail and ability to work in a fast-paced environment
- Proficiency in using MS Office tools and CRM systems is a plus
Qualifications
- Minimum 6 months of experience in healthcare BPO or similar domain | Freshers can also apply
Additional Details
- Shift Timings: Night Shift (Rotational)
- Week Off: Rotational
- Work Environment: Work from Office