Flex Phlebotomist / Administrative Assistant

About the Role

As a Flex Phlebotomist/Administrative Assistant, you will provide an exceptional experience for patients by performing venipuncture and other clinical support services. You will be the first point of contact for patients, ensuring a positive in-office experience and acting as a steward of the office space. This role supports multiple offices within a market.

Key Responsibilities

• Use C-I-CARE in all patient interactions, ensuring a fluid and positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and assisting with outreach.
• Provide venipuncture services on a population ranging from pediatrics to geriatrics.
• Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, processing, inventory upkeep, and tool sterilization.
• Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Perform all front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
• Contribute to team development through rounding, team huddles, problem-solving, and supporting providers with ad hoc requests.
• Perform opening and closing duties, including maintaining the look and feel of patient and employee spaces, restocking supplies, and organization.
• Utilize technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, for team interaction and daily work.

Requirements & Tech Stack

• Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
• Mastery of technology suite: Slack, G-suite, Zoom, Circulation, RingCentral, and Electronic Medical Record System.

Qualifications

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, with the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
• Ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• Proven track record of persisting through change, taking action on challenges, and learning quickly when faced with new situations or tasks.