Client Services Associate
RH
Oak Brook, IL0–2 yrs3h agovia LinkedIn
About the Role
The Client Services Associate plays an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style, polished appearance, refined taste and a discerning eye for luxury.
Key Responsibilities
- Live RH's Vision, Values and Beliefs every day.
- Greet and welcome RH Clients and assist with any questions or concerns.
- Assist in connecting clients with the right Associates based on their purchase needs.
- Assist and communicate with clients in the Gallery, over the phone and through email.
- Provide an elevated level of client services support to Gallery Partners to resolve client concerns.
- Become well-versed on RH product and offerings.
- Create a luxury service experience in every interaction.
- Exhibit broad understanding of the organization.
Requirements & Tech Stack
- Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred.
- Ability to recognize and respond to multiple priorities.
- Strong organizational and time management skills.
- Strong verbal and written communication skills.
- Commitment to quality, detail-focused on all levels.
- People and relationship-driven.
- Proficiency with Mac Operating System, IOS devices, Microsoft Office and Google Applications.
Physical Requirements
- Ability to lift and mobilize small to medium items up to 30 lbs. while utilizing appropriate equipment and techniques.
- Ability to maneuver effectively around gallery floor, stock room and office.
- Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing.