Customer Service Associate
Sutherland
ChennaiFresher33m agovia Naukri
Walk-in drive · 19 to 21 Oct · 11.30 AM - 3.30 PM
A1 Ground floor, Sutherland Global Services, Sriram Gateway Office Parks, Perungalathur, Chennai-600063 Map
Company: Sutherland
Role: Technical / Customer Service Associate
Process: Voice / Technical Customer Support
Walk-In Dates: 21 October 2026 - Wednesday
HR Contact: Kavitha Annadurai
Contact: 9445792519
About the Role
Sutherland is hiring freshers for the Technical Customer Service (TCS) Associate role in the Neighbor Solutions / Community Support team.
Key Responsibilities
- Help customers with device setup and configuration.
- Address Wi-Fi and connectivity issues.
- Provide basic technical troubleshooting.
- Handle customer queries and technical support.
- Identify and resolve customer issues.
- Escalate complex issues when required.
- Provide a professional and positive customer experience.
Requirements & Tech Stack
- High School Graduate / Diploma / Currently pursuing College or University.
- Good verbal and written communication skills.
- Basic knowledge of computers, devices, and technology.
- Basic understanding of Wi-Fi and network connectivity.
- Good typing and grammar skills.
- Strong listening and problem-solving abilities.
- Willingness to learn new technologies.
- Ability to handle customers patiently and professionally.
- Comfortable working in rotational shifts, including evenings and weekends.
Assessment Requirements
- Voice: B2
- Chat Typing: Minimum 32 AWPM
- Grammar
- Active Listening
- Attention to Detail
- Critical Thinking
- Problem Solving
- Conflict Resolution
- Customer Engagement
Qualifications
- Freshers are welcome to apply.
- Candidates are advised to carry: Updated Resume, Government ID / relevant documents, educational documents, if available.