National College Leadership Program Trainee

About the Role

Encore's National College Leadership Program (NCLP) is designed for individuals interested in a career in operations management or sales. This 5-month Manager in Training program typically begins in July and prepares individuals for immediate placement into an operations, production, or sales manager role within Encore's nationwide network.

Key Responsibilities

• Upon placement in an Operations Manager role, responsibilities include managing floor operations to achieve service excellence, focusing on customer service, staff leadership, performance management, and development. Achieving overall organizational goals through effective workforce and inventory cost control.
• Upon placement in a Sales Manager role, responsibilities include guiding customers through event experiences, identifying solutions that meet their goals and objectives, and utilizing all available tools to ensure maximum event and revenue capture from an assigned customer base.

Training

• Participation in Technical, Operations, and Sales rotations.
• Hands-on learning in venues alongside field leaders.
• Instructor-led training conducted at the corporate office in Chicago, IL.
• Certifications through online courses from the following ENCORE University Academies: Leadership, Technical, Operations, Sales, and Service.

Requirements & Tech Stack

• 4-year college graduate with a BA/BS degree required.
• Preference for Hospitality, Business/Management, Communications, Event Management, Theater, or related fields.
• At least 1 year of related professional work experience or a combination of employment/internships.
• Prior experience in management, operations, technology and/or hospitality is a plus.
• Strong interest in a management career with the opportunity for advancement and promotion.
• Excellent communication, listening, and presentation skills.
• Effective leadership abilities and customer satisfaction focus.
• Technical aptitude demonstrated through interest and exposure to new technology.
• Ability to work at a hotel location within major metro markets.
• Flexibility to relocate.
• Graduating within the Fall class of 2026 or Spring class of 2027.

Physical Requirements

• Sitting: 2-3 Hours

• Standing: 4-5 Hours

• Walking: 4-5 Hours

• Stooping: 2-3 Hours

• Crawling: 2-3 Hours

• Kneeling: 2-3 Hours

• Bending: 2-3 Hours

• Reaching (above your head): 2-3 Hours

• Climbing: 0-1 Hours

• Grasping: 4-5 Hours

• Lifting Requirements:

• 0 - 15 lbs*: Continuously

• 16 - 50 lbs*: Frequently

• 51 - 100 lbs: Occasionally

• Over 100 lbs: Occasionally

• Carrying Requirements:

• 0 - 15 lbs*: Continuously

• 16 - 50 lbs*: Frequently

• 51 - 100 lbs: Occasionally

• Over 100 lbs: Never

• Auditory/Visual Requirements:

• Close Vision: Continuously

• Distance Vision: Continuously

• Color Vision: Frequently

• Peripheral Vision: Occasionally

• Depth Perception: Frequently

• Hearing: Continuously

• Pushing/Pulling Requirements:

• 0 - 15 lbs*: Continuously

• 16 - 50 lbs*: Frequently

• 51 - 100 lbs*: Frequently

• Over 100 lbs: Occasionally

Locations

Encore provides service in over 2100 locations throughout the U.S., Canada, Mexico, and Europe. Trainees may be placed in:

• West: Orange County, Los Angeles, San Diego, San Francisco, Seattle, Las Vegas
• Southwest: Dallas, San Antonio, Austin, Denver, Phoenix
• Midwest: Chicago, Nashville, Memphis
• Southeast: Atlanta, Miami, Orlando, Tampa, Charlotte, Puerto Rico
• Northeast: Boston, New York, Philadelphia, DC Metro Area
• Canada: Toronto, Vancouver

Compensation

• Salary Pay Range: $54,000.00 - $55,000.00
• Trainees receive a base salary.
• Potential for base salary + bonus incentive upon placement as an Operations Manager, Associate Producer, Director of Events, or Venue Sales Manager.
• Additional compensation may include potential overtime, bonuses, or incentives.