Operatkons and sales in travel

About the Role

Fly Humare Saath is seeking an Operations and Sales in Travel professional for a full-time, on-site position based in Ahmedabad. This role supports individuals, families, and businesses with a wide range of travel needs, from leisure holidays to corporate events.

Key Responsibilities

• Manage day-to-day travel operations, including domestic and international flight bookings.
• Coordinate holiday packages and ensure accurate documentation for visa and specialized travel services.
• Interact with clients to understand travel requirements, provide itinerary options, and convert inquiries into confirmed bookings.
• Maintain high service standards.
• Coordinate with airlines and other travel partners.
• Update internal systems and resolve booking or travel-related issues.
• Provide proactive communication before, during, and after client journeys.
• Achieve sales targets.
• Prepare basic quotations.
• Support corporate and MICE (Meetings, Incentives, Conferences, and Events) travel requests.
• Collaborate with colleagues to improve processes and customer experience.

Requirements & Tech Stack

• Customer service and client relationship skills: Clear communication, active listening, and a professional, solution-oriented approach.
• Travel operations and coordination skills: Handling bookings, itineraries, documentation, and basic troubleshooting for flight and holiday arrangements.
• Sales and negotiation skills: Understanding client needs, presenting suitable travel options, closing bookings, and working toward defined revenue targets.
• Organizational and time management skills: Attention to detail, ability to manage multiple requests, and maintain accurate records.
• Basic computer and administrative skills: Working comfortably with email, office applications, online booking tools, and travel-related platforms.
• Familiarity with flights, packages, visas, or corporate travel is an advantage.

Qualifications

• Prior experience in travel, tourism, hospitality, or customer-facing roles is beneficial.
• Relevant education in travel, tourism, business, or a related field is preferred.
• Ability to work flexible hours when required to support client travel schedules.