Customer Contact Comms New Associate
Accenture Solutions Pvt Ltd
GurugramFresher2d agovia Naukri
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud, and security.
About the Role
The Customer Contact Comms New Associate - Messaging will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide resolutions. This role is responsible for closing faults and complaints within SLAs.
Key Responsibilities
- Manage/resolve customers' queries.
- Handle escalations and complaints from dissatisfied customers.
- Provide resolutions.
- Close faults and complaints within SLAs.
- Solve routine problems, largely through precedent and referral to general guidelines.
- Interact primarily within your own team and with your direct supervisor.
- Receive detailed instructions on all tasks.
- Make decisions that impact your own work and are closely supervised.
- Function as an individual contributor as part of a team with a predetermined, narrow scope of work.
Requirements & Tech Stack
- Omnichannel - Customer Service
- Messaging
- Written and verbal communication
- English (International) - Proficient
Qualifications
- Any Graduation
- Role may require working in rotational shifts.