Network Monitor Specialist

About the Role

Leidos is seeking a Network Monitor Specialist to support efforts for the NMCI/SMIT program, performing network engineering support for planning, designing, and evaluating components of the Navy’s NMCI network. The role involves monitoring events and incidents affecting server and service health across the Enterprise and documenting outages.

Key Responsibilities

• Monitor events and incidents affecting server and service health across the Enterprise.
• Document outage information, including actions taken to respond to incidents and resolve outages.
• Utilize internal systems to report incidents to leadership.
• Take escalations of alerts/events identified as significant and requiring action.
• Perform initial assessment and triage on the criticality and impact of events.
• Engage appropriate processes and personnel if escalation outside OC is required.
• Provide support to Site Operations and other external organizations using problem resolution skills and independent decision-making.
• Maintain timely (5 minutes or less) response to network infrastructure warning, critical, and fatal event alert notices.
• Ensure the Critical Situation Manager is apprised of all details regarding significant events or incidents.

Requirements & Tech Stack

• US Citizen and DoD Secret Clearance required.
• 8570 Compliant meeting the IAT level certification requirements.
• Familiarity with ITIL best practices (ITIL Foundations).
• Knowledgeable on tools used in an Enterprise organization for Event Management, Incident Management, and Performance Management.
• Experience working in a DOD environment and understanding customer communication.
• Experience in a data center environment.
• Hands-on Experience in working with DoD networks, including NIPR and SIPR.
• Willingness to perform shift work.
• Shift Schedule: Shift 2: Sunday through Tuesday and every other Wednesday 1800 to 0600 EDT.

Qualifications

• Requires 1-4 years of prior relevant experience.
• Excellent verbal and written communication skills.
• Ability to perform well under pressure and ability to calm end users.

Nice to Have Qualifications

• Prior military experience (USMC or USN IT experience preferred).
• Experience working with networking technologies and data centers.
• Exceptional communication abilities, both verbal and written, including long-form business writing on complex topics.
• An entrepreneurial spirit with the ability to drive innovation independently.
• Ability to define program goals and roadmaps based on customer needs and strategic direction.
• Ability to work in a matrix organization with other teams to resolve issues and communicate status effectively.
• Motivated self-starter with strong written and verbal communication skills, and the ability to create complex technical reports on analytic findings.