Representative 1, Call Center
CoolSys
Phoenix, AZFresher1h agovia LinkedIn
About the Role
As the first point of contact for our customers, you will be responsible for managing incoming service requests received via email and phone and accurately entering the information into our system for dispatch. You will provide excellent customer service by providing solutions to any customer concerns and adapting to new processes, as necessary. You will work with our on-call service teams to dispatch technicians for emergency service requests.
- Start date: 10/26/26
- Training hours: 5am-2pm for 2 weeks.
- Regular Schedule: Must be available to work a full-time schedule within the hours of 5am-10pm, 7 days a week on a rotation.
Key Responsibilities
- Manage incoming service requests via email and phone.
- Accurately enter service request information into the system for dispatch.
- Provide excellent customer service and solutions to customer concerns.
- Adapt to new processes as necessary.
- Work with on-call service teams to dispatch technicians for emergency service requests.
Qualifications
- High school diploma/GED.
- Certification from an accredited vocational-technical or trade school a plus!
- Solid working knowledge of Word, Excel, and Outlook.
- Able to type 50 wpm.
- Able to learn other systems.
- High level of professionalism.
- Strong problem-solving abilities.
- Excellent interpersonal communication skills.
- Able to work in a fast-paced environment, multi-task, and work with competing priorities.
- Must be highly motivated and work well in a team environment.