Customer Service Representative

About the Role

This is a full-time, hybrid Customer Service Representative position based in Glendale, AZ, with some work-from-home flexibility.

Key Responsibilities

• Respond to customer inquiries via phone, email, and online channels.
• Provide product information, troubleshooting assistance, and order support.
• Manage customer accounts.
• Process orders and returns.
• Document customer interactions in the CRM system.
• Ensure timely follow-up on open issues.
• Work closely with sales, technical support, and operations teams to resolve complex customer needs.
• Maintain high service standards.
• Focus on delivering a positive customer experience.
• Support customer education on Tramex products.
• Contribute to continuous improvement in service processes.

Requirements & Tech Stack

• Customer-facing skills in Customer Service, Customer Support, and Customer Experience.
• Experience promoting Customer Satisfaction.
• Strong verbal and written communication skills.
• Proficiency with CRM or ticketing systems.
• Proficiency with basic data entry.
• Proficiency with standard office software (e.g., email, spreadsheets, word processing).
• Ability to manage multiple inquiries.
• Ability to prioritize tasks.
• Ability to maintain accuracy under time constraints.
• Collaborative mindset.
• Willingness to coordinate with cross-functional teams (e.g., sales, technical support).
• Comfort with learning product features and industry terminology related to building inspection and moisture measurement.

Qualifications

• High school diploma or equivalent required.
• Post-secondary education or prior experience in technical or manufacturing industries is a plus.