Desktop Support Technician

Job Title: Desktop Support Technician

About the Role

The Enterprise Desktop Support Section is seeking an Information Technology Technician (ITT) to join the Administration & Member Desktop Support Unit. This is an entry-level Desktop Support position that works directly with CalPERS staff to ensure end-user technology functions reliably and efficiently. The role offers an opportunity to build an IT career and gain hands-on desktop support experience in a large enterprise environment.

Key Responsibilities

• Install and support computers, software, peripherals, and mobile devices.
• Troubleshoot hardware and software incidents.
• Document and track work.
• Assist with equipment deployment and asset activities.
• Work with experienced technical staff on desktop support projects and refresh efforts.
• Communicate directly with customers.
• Partner with other IT teams when an issue requires additional expertise.

Requirements & Tech Stack

• Desktop Support
• Troubleshooting
• Hardware Support
• Software Support
• Peripherals Support
• Mobile Devices Support
• Documentation
• Asset Management
• Customer Communication
• Ability to install and support computers, software, peripherals, and mobile devices.
• Ability to troubleshoot hardware and software incidents.
• Ability to document and track work.
• Ability to assist with equipment deployment and asset activities.
• Ability to communicate directly with customers.
• Ability to partner with other IT teams.

Qualifications

• All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package.
• If using education to meet MQs, include transcripts.
• If you have a degree from outside the United States, submit an evaluation of the degree for US equivalency.
• A resume is required.

Work Location

• Sacramento County

Telework

• Hybrid: Eligible for up to two days of remote work and three days or more onsite, per week.

Job Type

• Permanent, Full Time

Salary

• $4,133.00 - $5,538.00 (Alternate Range A)
• $4,485.00 - $6,011.00 (Alternate Range B)
• $4,934.00 - $6,613.00 (Alternate Range C)

Note: Salary ranges do not reflect the 3 percent reduction in pay due to the Personal Leave Program 2025 (PLP 2025).

Application Instructions

• Completed applications and all required documents must be received or postmarked by the Final Filing Date: 10/29/2026.
• Applications can be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov.
• Required Documents:
• State Examination/Employment Application STD Form 678 (or electronic application).
• All experience and education relating to the Minimum Qualifications.
• Resume.

Sponsorship

• This position is not eligible for visa sponsorship.