Microsoft 365 Support Specialist
NTT DATA North America
Bangalore Urban, Karnataka, India2h agovia LinkedIn
About the Role
The Microsoft 365 Support Specialist provides offshore L3 support for Microsoft 365 platforms, including Teams, SharePoint, and Power Platform. The role focuses on incident management, service request fulfillment, migration support, operational maintenance, minor enhancements, and collaboration with Northwell teams.
Key Responsibilities
- Provide L2 & L3 support for Microsoft Teams, SharePoint, and Power Platform environments.
- Review and resolve incidents, service requests, and operational issues during the offshore support window (5:00 AM – 2:00 PM ET).
- Monitor support queues and address production issues before U.S. business hours.
- Support Microsoft 365 operational activities, migrations, testing, validation, and remediation tasks.
- Collaborate with project teams during overlap hours and participate in project meetings, sprint ceremonies, and status discussions.
- Execute minor enhancements, upgrades, and patch-related activities.
- Support batch job monitoring and operational support activities.
- Maintain project documentation, knowledge base articles, and ticket updates.
- Perform handoff activities and communicate outstanding issues to onshore teams.
- Ensure timely completion of deliverables and accurate status reporting.
Supported Technologies
- Microsoft 365 (M365)
- Microsoft Teams
- SharePoint Online
- Power Platform (Power Apps, Power Automate)
Support Services
- L3 Application Support
- Incident Management
- Service Request Handling
- Batch Job Monitoring and Support
- Minor Upgrades and Patches
- Minor Enhancements
- Documentation and Knowledge Base Maintenance
- Migration Support and Validation
Required Skills
- Microsoft 365 Administration and Support
- Teams Administration
- SharePoint Online Administration
- Power Platform Support
- Incident and Service Request Management
- Troubleshooting and Issue Resolution
- Change and Release Support
- Documentation and Knowledge Management
- Stakeholder Communication
Work Schedule Coverage
- Window: 5:00 AM – 2:00 PM ET (Offshore Support)