GFOCC Tech, GFOCC

About the Role

As an GFOCC Tech at ADSIPL, you will maintain and operate the world’s largest cloud computing infrastructure across a number of local and remote locations. Technicians are responsible for carrying out GFO infrastructure monitoring and servicing servers, network, and telecommunication equipment remotely from a centralized location. This requires the ability to drive change while maintaining excellent communications.

Key Responsibilities

• Remote troubleshooting of GFO sites network and compute infrastructure.
• Remote triaging and repairing server & network hardware in coordination with on-ground hands and eyes support.
• Coordinate in resolving data center facility issues.
• Coordinating remote hands & eyes for any site issues.
• Participating in small to mid-size site improvement projects.
• Building relationships with remote facilities to ensure swift response times to events.
• Improving Safety and Security operational processes.
• Participate in team/service provider meetings for metric and performance analysis.
• Assist senior techs in quality check of new site and edge network scaling projects handed over to operations.
• Guide vendor resources on AWS GFO standards, policies and guidelines providing remote hands and eyes support.
• Supervise with Colocation operators performing servicing or preventive maintenance.
• Assist in performing root cause analysis for operational issues.
• Perform first-level troubleshooting for facility and rack-level events.
• Create CMs (Change Management Tasks) to enable changes and maintenance at sites.
• Provide remote support required by internal teams.
• Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization.

Requirements & Tech Stack

• High school or equivalent diploma.
• 2+ years of Computer Hardware Repair, Infrastructure Cabling, Network Deployment, or Data Center Operations experience.
• 1+ years of Linux operating systems experience.
• Highly autonomous.
• Detail-oriented.
• Very strong written & verbal communication skills.
• High performing individual with a "can do" attitude.
• Experience building relationships with internal and external teams/customers.
• Innovating effective solutions to resolve issues & problems as they arise.
• Previous hands-on technical troubleshooting experience.
• Proven ability solving complex problems.

Additional Information

• The role has 24X7 shift rotation.
• Candidates are encouraged to apply even if they do not meet all preferred qualifications.