Sales Associate, Flooring

About the Role

As a Customer Service Associate at Lowe's, you will combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping. This role is for individuals who want to engage with customers and assist them in solving their home improvement challenges.

Key Responsibilities

• Welcome customers, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately to ensure customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Requirements & Tech Stack

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Ability to perform reading, writing, and basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Ability to minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Preferred Qualifications

• 6 months of Retail and/or customer service experience.
• Bi-lingual skills.
• Certification in a trade related to the department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).

Working Conditions

• Environmental factors vary by location.
• May be working in both inside and outside weather conditions.
• Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions is possible.
• Exposure to constant or intermittent noises in addition to moving or shaking objects and equipment.
• Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed.
• Powered equipment should be used as required, with proper training or assistance from a trained coworker.
• This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.

Pay Range

• $15.50 - $16.75 per hour
• Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Associate Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time.
• Flexible spending and health savings accounts.
• 401(k) Retirement account with company match.
• Employee Assistance Program with concierge, work/life services and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and Parental leave.
• Adoption assistance.
• Lowe's Associate Discount and broad discount platform.
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.