Customer Journey Labs Software Engineer

About the Role

We are looking for an experienced Software Engineer to design, develop, and deliver secure, scalable, and resilient applications, with primary accountability for PING ID solutions. This role combines hands-on engineering, technical oversight, and project delivery ownership across the entire PING ID domain.

Key Responsibilities

• Development and delivery of high-quality software solutions using industry-aligned programming languages, frameworks, and tools, ensuring code is scalable, maintainable, and optimized for performance.
• Hands-on software engineering activities including coding, solution design, code reviews, architecture governance, troubleshooting, and technical delivery.
• Stay informed of industry technology trends and innovations, and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth.
• Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions.
• Implementation of effective unit testing practices to ensure proper code design, readability, and reliability.
• Perform prescribed activities in a timely manner and to a high standard, consistently driving continuous improvement.
• Build modern CI/CD pipelines, automated testing, security controls, and release automation.
• Collaborate closely with Product Owner, Solution Architect, Security, Platform, and QA teams to deliver integrated digital solutions.
• Ensure compliance with enterprise security, risk, governance, and regulatory requirements.
• Support cross-platform initiatives through working knowledge of iOS development principles and mobile ecosystem standards.
• Foster a culture of collaboration, accountability, continuous improvement, and engineering excellence.
• Support recruitment, onboarding, and team growth initiatives.
• Strong advocate of clean, testable, and maintainable code.

Leadership & Collaboration

• Comfortable providing technical guidance, code reviews, and architectural direction.
• Strong communication, stakeholder management, and influencing skills.
• Experience driving a culture of engineering excellence and continuous improvement.
• Excellent verbal and written communication skills.
• Strong stakeholder management and influencing capabilities.
• Strong analytical and critical thinking skills.
• Collaborative and inclusive leadership style.
• Customer-focused mindset with strong attention to quality.

Requirements & Tech Stack

• Requires in-depth technical knowledge and experience in PROOFID skillset, Java, JavaScript, Junit, API, Docker, and Google Cloud platform.
• Ability to design, build, test, and operate production services using technologies such as ProofID Skillset, Java, JavaScript, Google Cloud, Docker, and Kubernetes.
• Ability to use AI engineering tools to accelerate research, code understanding, prototyping, implementation, and documentation while applying sound engineering judgment.
• Experience building production services, distributed systems, or shared platform capabilities.
• Experience designing and implementing APIs, RESTful services, integration contracts, and data or domain models.
• Experience turning requirements and ambiguous problems into designs, prototypes, and production-ready solutions.
• Experience with authentication, authorization, and identity management.
• Ability to communicate technical decisions clearly, collaborate across teams and time zones, and support other engineers through feedback and knowledge sharing.
• Experience with OAuth 2.0, OpenID Connect, token exchange, policy systems, delegated administration, or identity data modelling.

Good To Have

• Experience with AI agent identity and non-human identity.
• Familiarity with MCP, agent skills, and other agent integration concepts.
• Experience working across multiple codebases, teams, or product areas to ship cohesive outcomes.

Qualifications

• Thorough understanding of the underlying principles and concepts within the area of expertise.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.