Client Relations Manager

About the Role

FreeElective Network Pvt. Ltd. operates Jodi365.com, a premium, personalized matchmaking service for elite singles. We are seeking a smart, enthusiastic, people-oriented individual to create and nurture client relationships and ensure outstanding service to our discerning clients. This position offers an opportunity to work in a fast-paced entrepreneurial environment, assisting people in making important life decisions.

About This Job

The ideal Client Relations Manager will be a mature, seasoned professional with excellent communication and people skills, experienced in customer service, hospitality, or client relations. The role is based in Chennai, with remote work options available.

Key Responsibilities

• Understand the customer lifecycle, maintain intimate knowledge of products and services, and exercise good judgment in responding to inquiries and concerns from leads and members via live chat, email, or phone.
• Nurture leads by proactively communicating with prospects and promoting the value of services.
• Onboard new clients, guide them in using Jodi365, curate matches, reach out to potential matches, explore compatibility, and act as a trusted intermediary.
• Cultivate strong relationships with clients from first contact, ensuring proper service throughout their journey.
• Serve as a dedicated relationship manager to select clients, reaching out to potential matches on their behalf, exploring compatibility, and acting as a trusted intermediary.
• Record feedback from prospects, leads, and clients, and provide product and customer development input to product, marketing, sales, and support teams.
• Remain current with new products/services/pricing and training, policy, and procedural updates.
• Work with the management team to recruit, train, and guide other client relations associates.
• Assist the management team in ensuring efficient workflow progress and transforming business visions into reality.

Requirements & Tech Stack

• Genuine interest in helping users through a potentially life-changing experience.
• Strong reading comprehension and written/verbal communication skills (English).
• Excellent knowledge of office productivity software (e.g., Excel, Google Sheets) and relevant digital marketing tools.

Qualifications

• At least three years' experience in a customer-facing job (Preference).
• Fluent in at least one other Indian language besides English (Preference).
• Ability to excel in a metrics-driven environment (Preference).
• Familiarity with customer relationship management (CRM) software and practices (Preference).
• Experience with consumer-facing, interactive web sites or mobile apps (Preference).
• Team player with strong analytical and project management skills (Desired Soft Skills).
• Organized and detail-oriented individual who works well with deadlines (Desired Soft Skills).
• Willingness to learn, switch roles as necessary, and get a job done (Desired Soft Skills).
• Self-starter with the ability to work independently in a fast-changing environment (Desired Soft Skills).
• Energized by the opportunities and challenges of working at a small and growing company (Desired Soft Skills).