Customer Support Representative, International Chat process
TP
Hyderabad0–4 yrs3d agovia Naukri
This walk-in drive ended on Thu 15 Oct.
International Chat Support Executive
About the Role
We are seeking enthusiastic and customer-focused individuals to join our team as International Chat Support Executives. This role involves interacting with international customers through chat, assisting with queries, providing timely resolutions, and ensuring a seamless customer experience.
Location
DLF, Gachibowli, Hyderabad
Compensation & Benefits
- Freshers: 3.3 LPA
- Experienced Candidates: Up to 3.9 LPA
- Two-way cab facility provided within a 25 KM radius
- Exposure to an international customer support environment
Key Responsibilities
- Respond to customer inquiries via chat
- Resolve customer concerns efficiently and professionally
- Maintain high customer satisfaction levels
- Adhere to quality and process guidelines
- Escalate complex issues to the appropriate teams when required
Shift & Work Schedule
- 24/7 rotational shifts
- 5 working days, 2 rotational week-offs
- Comfortable working in night shifts (as per business requirement)
Qualifications
- Undergraduate or Graduate (Any Discipline)
- Freshers and Experienced candidates are welcome to apply
- Good written communication skills in English
- Basic computer knowledge and typing proficiency
- Willingness to work from the office and in rotational shifts