Desktop Support Technician

Kwik Trip, Inc.

About the Role

Kwik Trip's IT Department has an opening for a Desktop Support Technician at the La Crosse Support Center. This role involves providing hands-on technical support for coworkers, deploying and maintaining hardware and software, resolving second-tier support issues, and ensuring accurate inventory tracking. It's ideal for individuals who enjoy troubleshooting, working directly with end users, and contributing to IT projects.

Key Responsibilities

• Provide desktop support for Support Center coworkers, resolving hardware and software issues.
• Serve as second-tier support for escalated Help Desk tickets.
• Analyze recurring issues and proactively identify permanent solutions.
• Set up and configure new hardware, including computers, monitors, printers, tablets, scanners, and mobile devices.
• Fulfill IT service requests such as software installations, user account setups, remote access configuration, and permissions management.
• Maintain accurate asset tracking using Kwik Trip's Asset Management system.
• Organize and manage hardware inventory and storage areas.
• Rotate on-call duties approximately every 8 weeks.
• Assist with small projects and other duties as assigned.

Requirements & Tech Stack

• Active Directory
• IT service management tools
• Basic networking
• Hardware/software troubleshooting
• Windows OS
• Microsoft Office
• General networking concepts

Qualifications

• Associate degree in Information Technology or a related field.
• 0 to 2 years of experience in technical support or service desk roles.
• Ability to create technical documentation and support users of varying technical skill levels.

Even Better If You Have:

• ITIL certification or other technical certifications (CompTIA A+, Network+, Server+, MCSE, ServiceNow).
• Familiarity with tools such as ServiceNow, SCCM, Cisco Jabber, Office 365 Admin, Airwatch, AS400, Hyland OnBase.