Tele calling

About the Role

FlyWings Simulator Training Centre Limited (FWSTC) is India’s most advanced aviation training institute. This is a full-time, on-site Telecalling role based in Dwarka.

Key Responsibilities

• Make outbound calls to prospective students and corporate clients.
• Introduce FWSTC’s training programs, and explain course features, schedules, and fees.
• Respond to incoming inquiries.
• Maintain call logs and lead records.
• Follow up regularly to convert leads into enrollments or corporate training engagements.
• Coordinate with admissions and training teams to schedule counseling sessions.
• Share program information.
• Support smooth onboarding of participants.
• Meet call and conversion targets.
• Update CRM or lead management tools.
• Provide feedback on common questions or market trends.

Requirements & Tech Stack

• Telecalling tools
• CRM or lead tracking software
• Basic computer applications (MS Office, email, online forms)

Qualifications

• Strong communication skills, including clear spoken English and Hindi, active listening, and polite telephone etiquette.
• Customer service and relationship-building skills.
• Basic sales and persuasion abilities, including lead qualification, follow-up discipline, and enrollment or booking conversion.
• Ability to work in a target-driven environment.
• Ability to manage time effectively and prioritize follow-ups and scheduled calls.
• Previous experience in telecalling, inside sales, counseling, or call center operations, preferably in education, training, or services, is an advantage.
• Minimum educational qualification: Higher Secondary (12th pass); a graduate degree in any discipline is preferred.
• Professional demeanor, reliability, and willingness to learn about aviation training programs and industry terminology.