Freight Coordinator (Entry-Level)

About the Role

Build on your freight and transportation experience with a role that puts you at the center of customer operations, shipment coordination, and real-time logistics problem-solving. Join a leading North American logistics organization with more than 200 operating locations, where keeping freight moving and customers informed is essential to daily success. Take ownership of customer orders, carrier coordination, shipment tracking, and delivery execution while gaining broader exposure to supply chain operations and developing valuable experience in a fast-paced, service-driven environment. The Freight Coordinator will oversee daily transportation and order fulfillment activities for assigned customer accounts, ensuring shipments are accurately scheduled, tracked, and delivered. This role combines freight coordination, customer account management, documentation, and operational problem-solving while providing the opportunity to build broader experience in supply chain operations.

Key Responsibilities

• Coordinate daily freight movements, transportation schedules, and shipment deliveries for assigned customer accounts.
• Manage order activity from initial customer request through final delivery confirmation.
• Communicate with customers, carriers, and service providers to coordinate transportation requirements and delivery expectations.
• Prepare and maintain purchase orders, bills of lading, shipping records, and related logistics documentation.
• Track shipment progress, transportation costs, delivery schedules, and operational performance.
• Investigate and resolve delayed shipments, inventory discrepancies, and transportation issues.
• Respond to customer inquiries regarding order status, shipment updates, and service concerns.
• Coordinate with production, transportation, and supply chain teams to address changing customer requirements.
• Monitor carrier and service provider performance to maintain reliable delivery standards.
• Review operational metrics and identify opportunities to improve transportation efficiency and customer service.
• Assist with service provider pricing discussions and transportation cost discrepancies.
• Maintain accurate order, shipment, and customer information within internal systems.
• Anticipate potential delivery challenges and take proactive steps to prevent service disruptions.

Requirements & Tech Stack

• Microsoft Office applications
• Familiarity with logistics or transportation management software
• ERP systems (preferred)

Qualifications

• 2+ years of experience in freight, transportation, logistics, exports, or supply chain operations.
• Experience coordinating shipments, managing freight activity, or overseeing transportation and delivery schedules.
• Experience managing the full order-to-delivery process, including shipment tracking and issue resolution.
• Knowledge of purchase orders, bills of lading, shipping documentation, and transportation processes.
• Experience communicating directly with customers, carriers, vendors, or logistics service providers.
• Experience researching and resolving shipping delays, inventory discrepancies, and delivery issues.
• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field (preferred).