Production Support, Full Time Analyst

About the Role

The Technology Analyst Program at Citi is designed for forward-thinking talents seeking to innovate, influence, and make an impact in a global financial institution. Citi Technology partners to ensure platforms are "Be the Best" for clients globally, driven by a diverse and ethical workforce applying innovation and automation for a world-class client experience. Over 30,000 technologists globally utilize a broad range of technologies to drive scalable, low-latency, high-frequency enterprise systems.

The Production Support team is at the forefront of maintaining and optimizing critical live production systems, ensuring health, stability, and peak performance. Analysts resolve issues of varying severity and complexity, acting as a bridge between technology and business, gaining extensive business and technical skills. This role operates in a dynamic environment adapting to the needs of Services, Markets, Banking, Functions, and Data.

The 2-year Analyst Program begins in July with a robust training program, intended to help build a broad skillset and accelerate career growth through exposure to multiple teams.

Key Responsibilities

• Hands-On Incident & Problem Management: Support clients through the entire lifecycle of incident and problem management, developing problem-solving skills and learning to manage technical challenges under pressure.
• Enhancing Monitoring & Alerting Systems: Contribute to the continuous improvement of monitoring capabilities using industry-standard tools like ITRS Geneos and Grafana to proactively identify and alert on production issues.
• Developing Innovative Tooling & Automation: Design, develop, and implement custom applications and scripts to automate processes and improve efficiency.
• Elevate Technical Skills: Master Linux/Unix, hone database expertise (SQL, Oracle, PostgreSQL), and build automation with Python. Gain experience with application servers, web technologies, and networking. Utilize monitoring tools (ITRS Geneos, Grafana) and gain exposure to cloud and containerization (Kubernetes).

Exposure within the following categories may vary by team:

• Microservices Developer: Java, Spring Framework, Pivotal Cloud Foundry
• Front-End Web Development: React or Angular, Apigee TypeScript, HTML5
• Generative AI & AI Agents: GitHub Copilot, Citi Squad, Devin.AI, Prompt Engineering, Workflow Design, GenAI Optimization, Stylus Workspaces
• Data Analytics: Utilize tools like Splunk, Tableau, and Adobe Analytics to track customer journey adoption and measure business value.

What You Can Expect

• Global Exposure: Work on globally scoped projects with cross-functional teams.
• Continuous Learning: Benefit from structured learning, networking, mentoring, and development programs.
• Real Impact: Contribute to real-world projects shaping the future of banking.

Requirements & Tech Stack

• Graduation between Dec 2026 and May 2027.
• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Management Information Systems, or other tech-related degrees.
• GPA of 3.0 or better is preferred.
• Proactive problem-solver with a focus on innovation and leveraging Generative AI.
• Global outlook and willingness to collaborate across cultures and time zones.
• Excellent communication skills, project management, leadership, and attention to detail.
• Ability to work well within diverse teams.
• Ability to pass technical interviews with basic algorithmic programming exercises.
• Collaborative and adaptable.
• Prior experience working in agile teams is desirable.
• Work Authorization: Authorized to work in the United States of America without the need for employer sponsorship.

Qualifications

• Steadfast dedication to learning and a passion for business.
• Ambitious with a drive to succeed in a fast-paced, dynamic environment.
• Curious about how technology can revolutionize finance.
• Eager to grow into a future tech leader.