Customer Support Specialist

Key Responsibilities

• Provide technical support to customers through phone calls, emails, or chats.
• Troubleshoot issues related to software applications, hardware devices, and network connectivity.
• Collaborate with internal teams to resolve complex customer complaints and escalations.
• Maintain accurate records of customer interactions using CRM software.
• Stay up-to-date with product knowledge and industry trends to provide effective solutions.

Qualifications

• 0-1 year of experience in a similar role (customer service/technical support).
• Undergraduates or Graduates are both welcome to apply.
• Strong communication skills with fluency in spoken English.
• Excellent written and verbal communication abilities.
• Proficiency in typing speed (30 WPM above).
• Strong interpersonal skills for building rapport with customers.