Useable/Accessible Systems Integration Branch Student Assistant

About the Role

The Useable/Accessible Systems Integration Branch within the Software Engineering and Analytics Division (SEAD) of the Information and Communications Laboratory at the Georgia Tech Research Institute is seeking motivated Student Assistants, starting Spring 2027. These entry-level positions offer hands-on, cross-functional experience across the full software and data lifecycle. Student Assistants will be integrated across SEAD projects, contributing to software development, AI/ML prototyping and evaluation, data analysis, quality assurance and testing, technical documentation, and product support. This is a developmental opportunity providing exposure to Agile delivery, product ownership principles, and enterprise system lifecycle management.

Key Responsibilities

• Software Development & Engineering
• Contribute to the design, development, testing, and documentation of software applications, tools, scripts, and automations supporting SEAD projects.
• Participate in code reviews, version control workflows, sprint planning, standups, retrospectives, and reviews.
• Artificial Intelligence & Data Analytics
• Assist with AI/ML prototyping, experimentation, and evaluation efforts, including data preparation, model testing, and results analysis.
• Support development and assessment of AI-enabled features and workflows, including LLM and automation-based tooling.
• Perform data collection, cleaning, analysis, and visualization to support engineering and research decisions.
• Product Support & Help Desk Operations
• Provide front-line technical support by responding to, investigating, and resolving user-submitted tickets pertaining to a sponsor enterprise system supporting military families.
• Use Jira and GitLab to document, prioritize, and track user issues effectively.
• Document, track, and resolve user issues and requests in a timely and professional manner.
• Quality Assurance & Testing
• Participate in testing activities for system updates, new features, and bug fixes.
• Execute test cases and document results with attention to detail and accuracy.
• Identify, document, and track defects and inconsistencies in system functionality.

Requirements & Tech Stack

• Foundational programming ability in at least one programming language (e.g., Python, Java, JavaScript/TypeScript, C/C++)
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly and produce concise, relevant documents and presentations.
• Excellent problem-solving abilities and attention to detail.
• Excellent interpersonal skills to interact with users and teammates of varying technical expertise.
• Ability to work independently and as part of a collaborative team.
• Ability to manage multiple priorities and adapt to shifting tasking.
• Proficiency with common productivity tools (Microsoft Office, Atlassian, etc.)

Qualifications

• Pursuing a Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Management Information Systems, Data Science, or a related technical field.
• Must be registered for at least 6 credit hours with your university during working semesters.
• 3.0 or higher GPA.

Preferred Qualifications

• Experience in one or more programming languages, with coursework or project work in software development.
• Coursework, project, or internship experience in machine learning, AI, data science, or statistics.
• Familiarity with Git and collaborative development workflows.
• Familiarity with issue or ticket tracking systems and/or customer service experience.
• Basic understanding of software testing concepts and methodologies, including automated testing.
• Exposure to Agile development practices (Scrum, Kanban).
• Experience with cloud services, containers, databases, or APIs.
• Experience with documentation tools or technical writing.
• Interest in software engineering, AI/ML, product management, or systems engineering career paths.
• Embraces diverse people, thinking, and styles.

Work Environment & Logistics

• Hours per Week: 10–20 hours per week.
• U.S. Citizenship: Required due to research contracts with the U.S. federal government.
• Clearance: Candidates must be able to obtain and maintain an active security clearance.
• Housing and Relocation: Not available for this position.