Operations Associate

About FDE School

FDE School is an industry-focused learning institution dedicated to developing the next generation of Forward Deployed Engineers. It serves experienced software and technology professionals who want to work at the intersection of AI, engineering, product, and real-world business problems. Programs emphasize practical, hands-on application through projects involving AI engineering, system design, deployment, and client-facing execution. Learners are trained to move technology from idea to implementation to production, while collaborating with stakeholders and driving measurable business impact. FDE School champions engineers who can both build solutions and understand the broader business context in which they operate.

About the Role

The Operations Associate is a full-time, on-site role based in Bengaluru. This role supports day-to-day operational activities across programs, including scheduling sessions, coordinating instructors and learners, and maintaining accurate records and documentation. The Operations Associate helps streamline processes, monitors operational metrics, and assists with reporting to ensure smooth delivery of courses and projects. The role includes responding to learner inquiries, managing classroom logistics and resources, and collaborating with internal stakeholders to improve operational efficiency. This individual also contributes to process improvements, implements standard operating procedures, and supports the overall learner experience.

Key Responsibilities

• Support day-to-day operational activities across programs.
• Schedule sessions.
• Coordinate instructors and learners.
• Maintain accurate records and documentation.
• Streamline processes.
• Monitor operational metrics.
• Assist with reporting to ensure smooth delivery of courses and projects.
• Respond to learner inquiries.
• Manage classroom logistics and resources.
• Collaborate with internal stakeholders to improve operational efficiency.
• Contribute to process improvements.
• Implement standard operating procedures.
• Support the overall learner experience.

Qualifications

• Strong operations skills, including process coordination, task prioritization, and attention to detail.
• Excellent interpersonal skills and the ability to collaborate effectively with instructors, learners, and internal teams.
• Solid analytical skills for tracking metrics, interpreting data, and supporting continuous improvement initiatives.
• Clear and professional communication skills, both written and verbal, for internal and external stakeholder interactions.
• Customer service skills to handle inquiries, resolve issues, and contribute to a positive learner experience.
• Ability to work on-site in Bengaluru.

Beneficial Qualifications

• Experience in educational operations or program management.
• Proficiency with productivity and collaboration tools.
• Comfort working in a fast-paced, technology-focused environment.

Education

• A bachelor’s degree in business, operations, engineering, or a related field is preferred.